Privacy Policy
Ever After Travel, LLC(“we,” “us,” or “our”), a Florida limited liability company doing business as Bella Matarese Travel, plans and books vacations for families. This policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to this website, our ads and lead forms on Facebook and Instagram, consultation scheduling, and our email, phone, and text conversations with you.
Information we collect
Information you give us.When you fill out one of our lead forms, book a consultation, or contact us, we collect your name, email address, and phone number, along with anything you choose to tell us about your trip, such as destinations, travel dates, number of travelers, budget, the occasion you’re celebrating, and special requests.
Information needed to book.If you book a trip with us, we collect what our travel suppliers require to make and manage the reservation. This can include the names and ages or dates of birth of everyone traveling, and for cruises and international travel, details such as citizenship and travel documents. Please share another traveler’s information only if you have their permission, or are their parent or guardian.
Information from Facebook and Instagram. When you submit one of our lead forms on Facebook or Instagram, Meta sends us the answers you entered in the form. We also see which ad or form you responded to.
Our conversations. We keep records of our emails, text messages, and notes from calls with you so we can plan your trip and follow up.
This website. This website has no forms, does not use advertising or analytics trackers, and does not set cookies. Our hosting provider keeps standard technical logs, such as IP address and browser type, to deliver and secure the site.
How we use your information
- To respond to your inquiry and schedule your consultation.
- To plan, quote, book, change, and support your trip.
- To contact you by email, phone, and text message about your inquiry or trip.
- To send occasional travel offers and updates, which you can opt out of at any time.
- To understand which of our ads and forms are working, and to improve our service.
- To keep accurate business records and meet our legal obligations.
How we share your information
We do not sell your personal information. We share it only as follows:
- Travel suppliers. These are the companies that provide your trip, such as Disney, Disney Cruise Line, other cruise lines, hotels, resorts, airlines, ground transportation, and travel insurance providers. They handle your information under their own privacy policies.
- Service providers. These are companies that help us run the business, such as our email provider, scheduling (Calendly), website hosting, text messaging, and the software we use to organize inquiries and prepare messages, including AI-assisted tools. They may use your information only to provide services to us.
- Legal reasons. We share information when required by law, or to protect the rights and safety of our clients, our business, or others.
- Business transfers. If our business is sold or reorganized, your information may transfer as part of that transaction and will stay covered by this policy.
Text messaging
If you give us your mobile number, for example on one of our lead forms, you agree that we may text you about your inquiry and trip. These texts may include follow-ups, itineraries, reminders, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not a condition of booking.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
You can stop receiving offers from us by using the unsubscribe link or replying to tell us. We will still send you messages about a trip you have booked.
How long we keep information
We keep your information for as long as we need it to respond to you and serve your trips, and afterward as long as required for our business, tax, and legal records. When we no longer need it, we delete it or make it anonymous.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it. No method of storage or transmission is perfectly secure, so we can’t guarantee absolute security.
Children’s privacy
Our services are meant for adults planning travel. We collect information about children only from a parent or guardian, and only when needed to book their trip. We do not knowingly collect personal information directly from children under 13.
Your choices and how to delete your information
You can ask us to show you, correct, or delete the personal information we hold about you. This includes information that came from our Facebook and Instagram lead forms. To make a request, email bellamataresetravel793@gmail.comwith the subject “Privacy request,” and include the name, email, and phone number you gave us. We will confirm your request and respond within 30 days. We may keep records we are legally required to keep, such as records of completed bookings, but we will stop using them for any other purpose.
Links to other sites
This website links to other services, such as Calendly, Facebook, Instagram, and TikTok. Their own privacy policies apply when you use them.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Ever After Travel, LLC, doing business as Bella Matarese Travel
Florida, United States
bellamataresetravel793@gmail.com